FedEx Launches FedEx Surround® to Enhance Logistics in the Philippines

Federal Express Corporation (FedEx), one of the world’s largest express transportation companies, has introduced FedEx Surround®, an advanced monitoring and intervention solution designed to improve logistics and supply chain management. This intelligent system enhances shipment control and visibility for customers in the Philippines, with availability in Australia, Japan, Malaysia, New Zealand, Singapore, Taiwan, and Hong Kong SAR. FedEx plans to expand the service to additional Asia-Pacific (APAC) markets soon.

Seamless Integration for Enhanced Tracking

FedEx Surround® integrates effortlessly with the company’s existing transportation network, strengthening its suite of shipping and tracking solutions. Customers can choose from three service levels—Select, Preferred, and Premium—tailored to support industries such as healthcare, aerospace, and high-tech. These tools provide critical updates and interventions, ensuring the integrity and timely delivery of sensitive shipments.

Key Benefits of FedEx Surround®

FedEx Surround® offers three primary advantages to customers:

• Flexibility and Control – The Surround® dashboard delivers near real-time global visibility and predictive analytics powered by AI and SenseAware ID.
• Greater Value – A special handling code enhances operational efficiency, enabling prioritized boarding and handling, cold chain support, and in- and out-of-network intervention.
• Peace of Mind – 24/7 expert support ensures proactive monitoring and intervention, with dedicated teams stationed at hubs, ramps, and facilities. Customers also receive customized reporting for better shipment tracking.

Commitment to Filipino Businesses

Maribeth Espinosa, Managing Director of FedEx Philippines, emphasized the importance of this launch:

“The Philippine market is becoming increasingly complex and interconnected, but we are dedicated to helping local businesses navigate these challenges with our advanced logistics and digital solutions. With FedEx Surround®, we are providing Filipino businesses with greater visibility and control over their shipments, ensuring faster and more reliable deliveries, regardless of global supply chain challenges.”

Advanced Sensor Technology for Real-Time Monitoring

FedEx Surround® leverages SenseAware ID, an advanced sensor technology that provides near real-time data analytics for continuous shipment monitoring and proactive interventions. The SenseAware ID sensor transmits precise package location data every two seconds via Bluetooth Low Energy (BLE) to WiFi access points or gateway devices within the FedEx network.

Packages equipped with SenseAware ID are tracked hundreds of times, compared to traditional scanning protocols that only track shipments dozens of times. This unprecedented level of real-time data ensures greater accuracy and security in shipment tracking.

AI and Machine Learning for Predictive Logistics

FedEx continues to demonstrate its commitment to innovation by integrating AI and machine learning technologies into FedEx Surround®. These technologies predict potential disruptions in the shipping process, allowing FedEx and its customers to make swift, informed decisions.

Additionally, FedEx offers a comprehensive suite of smart digital tools, including:

• FedEx Ship Manager™
• FedEx Delivery Manager™
• FedEx Import Tool

These solutions simplify shipping processes, making logistics more efficient and reliable for businesses.