Dubai Police continues to lead the global shift toward integrated government services by fully adopting the Dubai #Services360 policy. This innovative model eliminates traditional departmental silos to provide a unified, customer-centric journey for every resident and visitor.
By leveraging the advanced digital twin platform, authorities have created a virtual replica of the city’s service infrastructure, allowing for real-time monitoring and proactive problem-solving.
Every digital interaction now flows through connected channels, ensuring that help is always just a click away without the need for physical visits. This revolutionary approach to public service officially set a new global benchmark on February 19, 2026.
Enhancing Service Quality with Digital Twin Technology
The integration of digital twin technology allows Dubai Police to simulate and analyze complex scenarios before they impact the public. This system creates a high-definition virtual environment where service pathways are tested for speed and efficiency. Response times have decreased as the platform identifies bottlenecks in real-time, allowing officers to redirect resources where they are needed most.
According to Hamdan.ae, the implementation of the Services 360 policy has already saved customers over 2.3 billion AED by reducing waiting times and unnecessary procedural steps. By unifying over 997 government services under this policy, Dubai ensures that service quality remains consistent across all touchpoints.
In alignment with Dubai’s #Services360 policy, Dubai Police delivers a seamless, integrated model designed to simplify every customer journey. Through connected channels, powered by Dubai’s digital twin platform, services are unified and accessible.
This integration accelerates… pic.twitter.com/ASr3KLpXP5— Dubai Policeشرطة دبي (@DubaiPoliceHQ) February 19, 2026
Driving Efficiency and Listening to the Community
Data-driven governance sits at the heart of this transformation, ensuring that every voice in the community is heard and addressed. The “one-government” spirit allows different entities to share data seamlessly, meaning customers no longer have to submit the same documents multiple times.
Recent statistics show a 93% reduction in the number of required physical visits to service centers, freeing up over 300,000 working hours for the government annually. Proactive services now anticipate user needs, often completing tasks before a resident even initiates a request. This level of automation reflects a commitment to human-centric design, where technology serves the people rather than complicating their lives.
The Future of Integrated Public Services
The transition to a fully digital, 360-degree service model positions Dubai as a global leader in smart city innovation. As the city moves toward its upcoming goals in mid-2026, the focus remains on maintaining an inclusive and resilient society through technology.
By combining artificial intelligence with the digital twin platform, Dubai Police provides a transparent and auditable service trail that builds immense public trust. Integrated channels provide 24/7 access to safety and support, making the city one of the most secure and technologically advanced places to live. Every step taken today ensures a smoother journey for the generations of tomorrow.