Since Monday morning, April 3, people have been facing issues with the State Bank of India’s online services, including internet banking, the YONO app, UPI services, and credit card payments.
What We Know So Far
Downdetector, a service that tracks outages, traced the issue to have started around 9:19 am. Users reported having trouble accessing their SBI accounts online, monitoring account balances, and doing online transactions.
Almost 1,800 users reported the outage at its peak at 10:30 am. The graph of website issue reports has only recently started to decline.
Outraged customers
The news only appeared on social media when customers could not pay anyone through any of the bank’s services.
As per the Hindustan Times, many took to Twitter to urge the reputed institution to comment on the current situation, while some raised questions about the possibility of an ongoing cyber attack.
Why are the servers of @TheOfficialSBI down? I have been trying to login since morning but can't login. @sbigeneral @sbi_yfi pic.twitter.com/j7xQOGI5c7
— Sandesh Nisargan (@sandeshnisargan) April 3, 2023
SBI still needs to release a formal statement on the subject. Nevertheless, the bank had already issued circular warning clients that UPI, YONO App, and Internet Banking services will be suspended on April 1 for three hours due to bank closing activities.
About SBI
State Bank of India is a statutory organization for financial services and a global public sector bank with its headquarters in Mumbai, Maharashtra. SBI, the sole Indian bank on the Fortune Global 500 list of the largest firms in the world in 2020, is the 49th-largest lender worldwide by total assets and is rated 221st overall.
Via its network of offices in India and abroad, SBI offers a variety of banking products, including some aimed at non-resident Indians (NRIs). SBI has 57 zonal offices spread throughout significant cities in India, along with 16 regional centers.
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