Virgin Media Outages Disrupt UK Businesses

On Tuesday, April 4, thousands of Virgin Media customers around the UK saw extensive internet, phone, and TV disruptions.

Virgin Media Outages

According to Downdetector, the site that records outages, over 25,000 users have reported difficulties with their services. Some consumers spotted the issue just after 1 am, with the problems peaking at 7 am.

But starting at 4 pm, Downdetector revealed a new, significant peak in service loss, with tens of thousands of reported outages – almost twice as many as the prior high.

The website discovered that while many of its consumers had issues with their landline internet, 23% reported experiencing a complete blackout.

As per The Guardian, customers, particularly those who relied on internet and phone connections for their job, were severely inconvenienced by the incident, the cause of which was not immediately known. The worst of the problems were addressed by late morning.

Because of the widespread issue, Virgin Media’s corporate website was down on Tuesday morning for several hours. Even after it had been restored, the business was still required to provide all users with the mobile version of the website, which was reportedly being developed on the air.

Compensation For Disruption

Virgin Media’s online FAQ states that it will compensate consumers for the whole downtime, but only on a per-day basis, implying that it may be up to Virgin Media’s judgment whether to do so.

To make matters worse, the outage occurred only three days after Virgin Media increased prices by 13.8%, adding over £7 to the price of a basic £50 broadband and TV bundle.

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