Amazon’s official Twitter account said that by responding to the woman’s share, they apologized for the problem she experienced and asked her to reach them via DM.
Online shopping has its pros and cons. However, its shortcomings seem to catch the news. From scams to false posts, we’ve seen many users raise their concerns. Now, the latest case has added another downside, the woman saying she ordered an Apple Watch from Amazon and received a fake “Fit Life” watch. She added that she called Amazon India several times, but the customer service manager did not listen to his problem.
A woman named Sanaya, fed up with the lack of good customer service, posted her complaint on Twitter.
Sanaya also named her Apple assistant in her tweet. The post has now gone viral.
Sanaya says he ordered the Apple Watch Series 8 on July 8 for Rs 50,900. Estimated delivery date is July 9th. Saying that he was surprised to be given a “Fit Life” watch instead of the Apple Watch after the product was delivered, sheThe tweet has got over 2 lakh views since being posted on July 11.
“NEVER ORDER FROM AMAZON!!! I ordered an @Apple watch series 8 from @amazon on 8th July. However, on 9th I received a fake ‘FitLife’ watch. Despite several calls, @AmazonHelp refuses to budge. Refer to the pictures for more details. Get this resolved ASAP. @AppleSupport,”
NEVER ORDER FROM AMAZON!!! I ordered an @Apple watch series 8 from @amazon on 8th July. However, on 9th I received a fake 'FitLife' watch. Despite several calls, @AmazonHelp refuses to budge. Refer to the pictures for more details. Get this resolved ASAP.@AppleSupport pic.twitter.com/2h9FtMh3N2
— Sanaya (@Sarcaswari) July 11, 2023
Sanaya captioned ignored the “order from Amazon” when it came to Sanaya. Amazon customer support asked for help in their tweet.
She also posted several photos of the product and invoices.
The tweet has been viewed more than 200,000 times since it was posted on July 11th.
“Do not order from Amazon!!! I ordered the @Apple Watch Series 8 from @amazon on July 8th.
But on the 9th I bought a fake “FitLife” watch. Despite many calls, @AmazonHelp refused to leave. See pictures for more details. Fix this right away. @AppleSupport,” Saya wrote in Following this, the official Twitter handle of Amazon replied to her and said that they are sorry for the problem she faced with her order. They further asked her to avoid sharing the order details and bank account details on social media, as they consider it personal information. “Please reach out to us via DM,” stated the tweet by Amazon Help Desk. the post.
We apologize for the inconvenience you've had with your order. Please reach out to us via DM. We will do our best to assist. Further, please don’t provide your order/account details over DM as we consider them to be personal information. -Ateeb https://t.co/1XyLaGkcaN
— Amazon Help (@AmazonHelp) July 11, 2023
Later, Amazon’s official Twitter account responded by saying that it apologized for the problem with its order. They also asked him to stop sharing his order details and bank details on social media as they see it as private information. Amazon’s helpdesk tweeted “Please DM us”.
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